Ответственная игра

Играйте ответственно. Знайте свои лимиты.

NAGO стремится к игровой среде, где каждый потребитель может принимать полностью информированные решения.

Definition

What Is Responsible Gaming?

Responsible gaming refers to a set of policies, tools, and practices designed to prevent and minimise gambling-related harm to individuals, families, and communities.

It encompasses both the obligations of licensed operators — to provide transparent information, protective tools, and access to support — and the awareness of players about their own behaviour and limits.

NAGO members are contractually required to implement responsible gaming standards across all their platforms, as a condition of membership.

NAGO Player Protection Standards

Binding on all member operators

Mandatory deposit limit options at account creation
Automated reality checks every 30 minutes by default
One-click self-exclusion with minimum 6-month duration
Clear display of time spent and money spent on session
Prohibition of credit card deposits
Enhanced due diligence for high-spending accounts
Active monitoring for problem gambling indicators
Prominently displayed helpline information

Player Protection

Tools Available on Every Licensed Platform

All NAGO member platforms are required to offer the following tools — free of charge and without restriction.

Deposit Limits

Set daily, weekly, or monthly deposit limits on any licensed platform. Once set, limits can only be increased after a mandatory waiting period.

Time Limits & Reality Checks

Receive automated alerts when you have been playing for a set duration. Reality checks remind you how long you've been active and how much you've spent.

Self-Exclusion

Voluntarily exclude yourself from one or all licensed platforms for a set period or indefinitely. Contact the National Self-Exclusion Register for cross-platform exclusion.

Activity Statements

Review a full history of your gaming activity, including wins, losses, time spent, and deposits — available on all NAGO member platforms.

Self-Assessment

Could Gambling Be Becoming a Problem?

Honest reflection is the first step. If you answer yes to two or more of the following questions, we strongly encourage you to seek support.

Do you spend more money on gambling than you intended?

Have you tried to cut down or stop gambling but been unable to?

Do you hide your gambling from family or friends?

Do you gamble to escape problems or relieve anxiety?

After losing money, do you feel the need to return to win it back?

Has gambling caused problems in your relationships or at work?

Have you borrowed money or sold possessions to fund gambling?

If you answered yes to two or more: This does not mean you have a gambling disorder, but it is a signal worth taking seriously. Please contact a support service. Help is free, confidential, and effective.

Help & Support